Last updated: July 2026
We want you to feel confident purchasing from SmartTemplates. Here’s how refunds work for our digital products.
Free Templates
Free templates can be downloaded and evaluated at no cost, so you can try before you buy any paid version.
Paid Templates
Because our templates are delivered as instant digital downloads, all sales are generally final once a file has been downloaded. If a template is defective, doesn’t match its description, or you experience a technical issue opening it, contact us within 14 days of purchase and we’ll make it right with a fix or a refund.
How to Request a Refund
Reach out through our Contact page with your order number and a short description of the issue. We aim to respond within 2 business days.